Ms. Ostermeyer has over twenty years of experience mediating a variety of disputes;designing and managing comprehensive dispute resolution systems; facilitating decision-making and strategic planning sessions; coaching managers, training professionals in mediation, negotiation, and collaborative decision-makingtechniques; overseeing hundreds of professional mediators; devising comprehensive evaluation programs; and initiating change-efforts in organizations.  She has applied mediation techniques in both private and public organizations, in the U.S. and abroad,and she has been nationally recognized for developing award-winning systems to resolve multifaceted disputes.  Ms.Ostermeyer has written and lectured extensively on the topic of mediation, and she has served in the following roles:

• Mediator and Consultant, BMC Associates.  1995 - present.
• Independent Consultant. Providing a wide array of organization development services to private and public organizations internationally, including: mediation, conflict management, facilitation, coaching, Myers Briggs Type Indicator (MBTI) assessment, strategic planning, system design, and training. 1995-present.
• Mediator and Trainer. Mediating organizational, family, employee, civil, and community disputes.
• Training interdisciplinary groups in mediation skills and techniques. Evaluating the performance of mediators. 1984-present.
• Adjunct Faculty. George Washington University Law School, American University, and University of South Carolina. Teaching mediation, negotiation and conflict resolution courses. 1995-2000.
• Director, Multi-Door Dispute Resolution Division, Superior Court of the District of Columbia. Designed and administered dispute resolution systems for civil, family, probate, tax, and employee disputes. 1989-1995.
• Director, Dispute Resolution Centers, Houston, Texas. Managed mediation services for state, county, and city courts and governmental agencies. 1984-1989.

Education

• 1997 M.S., Applied Behavioral Science (Organization Development), JohnsHopkins University, Baltimore, Maryland
• 1980 B.S., Social Work, Ball State University, Muncie, Indiana
  
• 1980 B.A., Law, Ball State University, Muncie, Indiana

Select Publications

• Monitoring and Evaluating Dispute Resolution, National Center for State Courts, 1997.
  
• Handbook on Systems Design and Implementation, National Institute for Dispute Resolution,  1995.
• “Conducting the Mediation.” In The Art and Science of Community Mediation: A Handbook for Practitioners and Researchers, Guilford Press, 1990.